Ensure On-Time Performance is maintained.Maintain good public relations in the cabin by engaging positively & proactively with the customers (Be the Brand Ambassador).Motivate crew and guide them to perform better.Take a detailed galley handover and ensure all sales stock, pre-booked meals and other catering uplifts areas per catering documents.Maintain a high level of enthusiasm at all times and your passion for customer care must be visible to all. Make every effort to see that the customer is comfortable and always show that you care for them.Pay special attention to customers requiring special assistance with reduced mobility, elderly, un-accompanied minors, mothers with infants / children. Finesse and presentation are of paramount importance. Ensure service delivery is efficiently organized and consistently delivered byall crew on board to meet and exceed customer expectations.As a sales person, you must always promote the airline as a brand and share various options available to the customer, thereby ensuring the Akasa Air Experience is demonstrated, Customer’s overall experienceis enhanced. Responsible to conduct inflight sales and continuously increase ancillary revenue.Conduct FamiliarisationFlight, Inflight proficiency checks and Performance appraisals for cabin crew and submit all required documents.Responsible for validity of mandatory and regulatorytrainings & documents, their timely issue, renewal and extension. Ensure all crew are legal to operate the flight and meet all requirements.Be responsible and present a professional image whilst on duty and on layovers.Ensure all crew members in the team also adhere to it. Strict adherence to company grooming & turn out standards.Keep abreast with the latest safety & service circulars / notices / procedures / campaigns & promotions. Maintain current knowledge of rules and regulations and procedures for the operations of the aircraft.Strictly adhereto and remain conversant & compliant to set standard operating procedures as per the Government, DGCA and in Company Manuals.Also responsiblefor leading, managing & developing the team of cabin crew on board the aircraft and lead by example.Tobe the Brand Ambassador of Akasa Air and provide excellent service to customers while ensuring their safety, security, and comfort throughout the flight.
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